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6 | Accountability for decisions | | / f: f. e7 T; J" y
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24 | Application Service Provider | | 9 Y( v5 C U! Y7 U$ m
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28 | Architecture management practice | |
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39 | Automated deployment pipeline | |
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40 | Automatic Call Distribution | |
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44 | Availability Management Information System | | 5 y) y2 S9 x4 I
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45 | Availability management practice | | a) }) `# K6 n' K* _; W
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58 | Benefit dependency network | | . |5 z! \0 X5 {7 N. C. u4 ~$ i) o
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74 | Business analysis practice | |
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77 | Business Continuity Management | |
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85 | Business Relationship Management | |
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87 | Business Service Management | | / P" R- K' h+ p, v: K' A: m2 d/ G
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97 | Capability Maturity Model | | ! S7 x/ Q5 V9 I6 M7 f
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99 | Capacity and performance management | | : t; p6 V9 g9 `- V9 m
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100 | Capacity and performance management practice | |
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102 | Capacity Management Information System | |
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127 | Change [url=]Schedul[/url][KY5] e | |
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150 | Collaborate and promote visibility | |
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158 | Component Capacity Management | |
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160 | Component Failure Impact Analysis | | 6 }# l) O' u9 i7 ^( d+ c
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161 | Computer Telephony Integration | |
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168 | Configuration Identification | |
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171 | Configuration management database | | 4 u# B& d* U; {% G) R' K
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172 | Configuration management system | |
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183 | Continual improvement model | |
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184 | Continual improvement practice | |
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185 | Continual improvement register | | 4 m a6 S% G' p- e" u1 H& r: d
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186 | Continual Service Improvement | |
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187 | Continual Service Improvement Plan | | / j" M' b7 O6 x5 z! A2 C
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196 | Control Objectives for Information and related Technology | |
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200 | Correction and enhancement | |
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222 | Customer experience manager | | 7 f9 }2 D/ l( ]9 _. n8 [
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227 | Customer/user experience journey | |
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245 | Deployment management practice | | * [3 y& v- w8 o# W& i
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261 | Digitally enabled organization | | . \) r% ?" r5 i9 i R2 m
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279 | Emergency Change Advisory Board | |
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301 | Expanded Incident Lifecycle | | 9 u9 d0 g$ [1 H& G8 v& w
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307 | External Service Provider | | / n9 v6 u$ N8 Y0 V$ Z5 c# j) B
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312 | Failure Modes and Effects Analysis | |
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334 | Four dimensions of service management | |
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335 | | |
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341 | General management practices | |
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379 | Information and technology | |
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380 | | | 3 j, T. L }1 c7 N* M) B6 A# V
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381 | Information security management | | % Z' }, [" G# S6 `" ?: M4 n* J$ j
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382 | Information security management practice | | 3 C5 t# g2 Y0 K9 P+ L
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383 | Information Security Management System | | + Y9 e9 `2 L; c, G, ?8 f: v1 O
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384 | Information security policy | | . P+ q" r4 R6 ~. p
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385 | | |
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386 | Infrastructure and platform management | 基础[url=]架构[/url][KY10] 和平台管理 | : i! ?! V0 L! }4 |6 h. m4 k/ u
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387 | Infrastructure and platform management practice | |
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388 | Infrastructure as a service | |
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399 | Interactive Voice Response | |
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402 | | |
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404 | Internal Service Provider | |
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405 | | | 6 a' Q3 A% z6 V& p/ z) h
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406 | International Organization for Standardization | |
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407 | International Standards Organization | |
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421 | IT asset management practice | |
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423 | | |
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427 | IT Service Continuity Management | |
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428 | IT Service Continuity Plan | |
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429 | | | * _# U6 Z* F1 f" A/ @, e" n9 b
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430 | IT Service Management Forum | |
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431 | | |
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432 | | |
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434 | | |
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440 | Kanban technique for managing work | |
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441 | | |
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442 | Keep it simple and practical | | $ O3 n. i3 {8 {- i
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443 | | |
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444 | Key performance indicator | | 3 a A8 T" Y/ G$ Q, k( `$ p& F& j
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445 | | |
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447 | | | ) S( z$ X. r/ J
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448 | Knowledge management practice | | * z5 }" ~( P1 v0 ]7 [( U' i( h( o
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449 | | |
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450 | | | $ E, e- ?' @5 V, a7 T, Y
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452 | | |
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454 | Lead/management by example | | . I! ~- E# }/ ]# E% X$ N! U+ `
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455 | | | & {/ Q5 N9 M4 X' c6 p, |1 {( q
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474 | | |
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477 | | | 4 i5 |7 d$ Y" v) |& k( X. |6 X }
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478 | | |
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479 | | |
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480 | | |
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481 | | |
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483 | | |
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484 | | | % o3 m' m( f0 o: |+ ?* z5 o
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485 | Mean Time Between Failures | | ; z( J- ? i# K2 ^; M, h
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486 | Mean Time Between Service Incidents | | ! r; R# v6 X0 }# r* ~
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487 | | | . @! \8 Z+ K& [- N/ u
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488 | Mean Time to Restore Service | | 1 i# B: |1 p& Y0 I) V
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489 | | |
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490 | Measurement and reporting | |
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491 | | |
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492 | | | - `* K+ Z7 C* r; e( o
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493 | | |
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494 | | |
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499 | | | ( V2 J E: b( R9 _$ l- w
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500 | | 任务[url=]描述[/url][KY12] 、使命陈述 |
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502 | | |
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507 | | |
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508 | | | . _' S4 O$ N& L) X0 f6 u( M
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509 | Monitoring and event management | | ( \ B6 ?" R% i6 D. u* @' e
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510 | Monitoring and event management practice | | $ @1 F3 D" g5 Z: U4 b, j2 |
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511 | | | ' M6 c) p7 o& ~- e8 X
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512 | | |
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527 | | |
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528 | Office of Government Commerce | | ( I9 ^# U& Q: _4 w
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529 | Office of Public Sector Information | |
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530 | | |
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540 | | |
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541 | | |
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542 | Operational Level Agreement | | 8 C* o- b, S: I! j
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543 | | | 7 e2 F6 j ?* _$ M! ~! p
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544 | | | & \3 ]& b6 \# U* Q
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545 | | |
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549 | | |
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551 | | | + _6 z0 w6 S7 M9 j( w* h8 n, O
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552 | | | & X0 `% K8 [$ `
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553 | Organizational change management | | ) Z* y& D' z. b
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554 | Organizational change management practice | |
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555 | Organizational resilience | | 0 a8 [$ Y$ e* a) H7 ]
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556 | | | % z0 ~9 r7 v5 ]% i
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557 | | | ! V* U' C6 r b
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558 | | |
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559 | | |
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560 | | |
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561 | | |
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563 | | | * O$ h! X. I4 n2 E" b4 ?
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564 | | |
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569 | | | ! V& G0 b, E! i0 a3 U) L. J7 |' K
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570 | | | 5 J) G. k& G3 A9 O) m; I5 a6 t
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571 | Pattern of business activity | |
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572 | | |
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574 | | |
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579 | | |
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580 | | |
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582 | | |
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589 | | |
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590 | | |
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591 | Portfolio management practice | |
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592 | | |
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593 | Post-implementation review | |
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594 | | | ' n$ x& C9 v' }1 V% @' P
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595 | Potential service consumer | |
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597 | | |
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600 | | |
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601 | | |
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603 | | |
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604 | | |
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605 | Proactive Problem Management | |
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606 | | |
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607 | | | $ r! [$ w, I" ]
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608 | Problem management practice | |
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609 | | | % n" R1 O5 `4 l% {& X6 ?( \
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610 | | | 9 Q7 \6 c% g! _" }$ H7 q$ t- S
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611 | | |
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614 | | |
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617 | | | + c/ t3 t0 `% [/ k6 H
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620 | | |
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621 | | |
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622 | | |
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624 | | | . ^7 J- K& N, {
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625 | Progress iteratively with feedback | | 0 F; v+ Q! y' @- G3 a
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626 | | | , W$ k/ W; y. I' K/ H: k8 W
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627 | | |
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628 | Project management practice | |
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629 | | | 8 ]5 p3 I2 R' Y* c) E
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632 | | |
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633 | | |
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635 | | |
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636 | | |
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637 | | |
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638 | | |
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639 | | |
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640 | | |
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641 | Quality Management System | |
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642 | | |
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649 | | |
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650 | | |
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652 | | |
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653 | | | $ }$ I( Q3 m: V; r% g" o
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654 | | | ! v6 b, X" @+ U1 U4 k
|
655 | | |
& }' V, B. v5 ^ Y |
656 | | | " |4 R+ Q0 P3 ~- d$ a3 T
|
657 | | |
0 h5 y" G _5 c& z. L4 c0 p |
658 | | | ! o+ k) m/ W% Y# j$ x1 e. O* u4 N: [
|
659 | | |
" `$ A9 q! s" r3 n5 g. @' p |
660 | | | 2 ^- c0 Z$ x. r V& O) @
|
661 | Relationship management practice | | ?, v8 I) H/ ]: Z% t* a& I1 t% l
|
662 | | | 6 ~* ]2 n' u- h2 h. x5 z6 s
|
663 | | |
; K6 N; P* I0 C" m5 J5 U" z2 S |
664 | | |
& d9 b6 E* J) ^9 J |
665 | | |
3 x8 t Q% N" ? |
666 | | |
9 j/ g5 ] o) | f1 U1 n0 I& A |
667 | Release management practice | |
. g) G; ]* k1 t5 d& u( Q |
668 | | | ; [# B0 s4 ?/ K! Z: N5 c; N
|
669 | | |
: [, I4 {# v) l) I- d |
670 | | | ~- c+ r4 q2 ~- L8 H
|
671 | | |
/ i& Z$ g$ r x$ A" k0 K) q |
672 | | | 2 ~( Q, a2 K$ ]( Q
|
673 | | | ! ^: H }8 q1 c8 c* U
|
674 | | | ! W' R! Q7 m* F3 c8 a9 a/ {( M
|
675 | | |
" ^- z. j5 m, F* N; ~$ Q+ k |
676 | | |
' _+ o. s0 X/ A! B1 C; R |
677 | | | a) Z" U$ s% O8 [# V
|
678 | | |
; t& R0 Y7 k, ?6 h4 S Z3 G |
679 | | |
% A5 z( F( c. |7 \ |
680 | | | $ A, q+ m3 o0 V7 L: ]! m8 t
|
681 | | | , s7 _- j( t# U
|
682 | | | }7 {& U4 ^; I+ [. X$ l
|
683 | | |
" F: Y3 y @) ~' s |
684 | | |
, X, s4 s6 A+ i( g, k |
685 | | | 0 f$ M, b6 Q* v: K5 @* h
|
686 | | |
3 [) m! _+ f8 G0 f |
687 | | | 2 @5 `8 c2 C( {0 ^; R7 V
|
688 | | | 8 }* ]) ~) L- O+ X4 i, |: W2 r* t
|
689 | | | ' ^" O! i/ V$ f$ c6 \# p
|
690 | | |
' M2 l$ d4 G' M, A: i6 U) J |
691 | | |
' F/ C: D7 [7 B7 r+ `' | |
692 | | | & z$ V) t$ F: k3 h7 X }2 [% q1 _7 o
|
693 | | |
* v e8 u) p" v; S+ K |
694 | | |
8 p; S$ l4 D6 [+ g |
695 | | |
, x- C& f6 O0 A5 X" t |
696 | | |
0 M- G) O6 \/ [) Y j |
697 | | | & Q. a. T4 K; j& t# X+ o; Z8 s
|
698 | | | 3 a' @$ h# \2 `- G# Y
|
699 | | |
* a% o1 I% q# O8 z |
700 | | | 8 o5 m# z) ~9 u3 j3 G9 O* g
|
701 | | | 9 ]+ i- s8 R$ l( t& h7 M, r
|
702 | | | : Y+ l+ ]* k: r3 J" ~; V5 k
|
703 | | | ! V; K" _2 ]! I6 e* s& w2 ?
|
704 | | |
' g# ^1 M, L1 S' e2 t |
705 | | |
& t8 B8 ?0 w$ H$ w) g! { |
706 | | |
1 r0 [( Y* g5 C+ b/ |( z |
707 | | |
! o" I" g& A |( L: u4 j |
708 | | | & f" T3 L: |& k' @* l
|
709 | | |
6 U$ X9 t& {/ B |
710 | | |
5 ^- q: X( z$ D: U" d |
711 | | | " Z& _1 K- D5 D. Z' O- X# }
|
712 | | |
' z- ]/ N* q- F, h |
713 | | |
: A# l$ v' _# C- ]/ E3 v( a# O U |
714 | | | / q8 p( H$ o9 p) C9 D! e; @" l
|
715 | | |
- ~- M5 e; R. \/ m, c |$ L |
716 | | |
; T+ d& R; E% M2 t% l |
717 | | |
9 K H* `8 j0 J3 z |
718 | | | 3 X+ s$ y! Z. {% L( j1 f% i
|
719 | | |
n) n5 b: T# u7 ]" A/ U |
720 | | |
3 n& U- }, ]9 _ |
721 | | | 9 |, Q; C* u. U2 v. D
|
722 | | | , q$ N3 n' K1 d
|
723 | | | 0 {+ ?; g) }% ]. q! ^: D' @
|
724 | | | 4 G+ W, O6 C: k
|
725 | | |
$ \& X: @# ^. K" S |
726 | | |
& r2 K# z& R. B! x |
727 | | |
3 M1 ~- n# d5 f+ B- i; D3 v |
728 | | | ' e& Q) j( H. v# R5 H
|
729 | | | 8 G* t# B5 y0 t9 K
|
730 | | |
/ C, l+ a/ A# G# W' s, i |
731 | | |
7 d+ i6 V/ B; |. L' D6 l' e |
732 | | |
( |. y" h2 d2 D* X |
733 | Service Acceptance Criteria | |
; _. ]4 y6 C8 v! w% W( F |
734 | | |
2 [' d# j/ H3 E4 g; K4 ^% f* f |
735 | | |
$ F: z9 F. N6 V! `9 h- }# g |
736 | | | % e& _2 Q6 `4 A9 G0 Y3 t
|
737 | | |
5 a6 k/ a$ S, {6 @- g. C- i8 O. Y: z' n |
738 | | | z s8 x8 Q/ n- _( u4 q
|
739 | | |
5 C# ~" t, @6 e6 S! X6 Q6 ?7 N/ } |
740 | | |
5 d% p; H: m$ b5 p8 w* |! ~ |
741 | | |
2 `! r% P, D, _) z% V( ~ |
742 | Service catalogue management | |
5 J& _5 H, ~5 Q |
743 | Service catalogue management practice | |
7 `3 A" M0 }- _: A, n6 } |
744 | Service configuration management | | ( c+ Q6 x, [0 p! Y/ \8 }) L# E. D
|
745 | Service configuration management practice | | - q- w" U1 k; O/ c T( j
|
746 | | | , Z( L7 d& ^; q9 u8 f
|
747 | | |
3 z# i# N! }- n6 S0 @/ a# v) G |
748 | Service continuity management | | / P/ }- o8 [' p% E4 A
|
749 | Service continuity management practice | | 3 E, w( D" V5 ^% U; S1 H+ G
|
750 | | | % {4 ^( u5 j# z- |5 n& J: K
|
751 | | |
( u X8 ?+ {7 G6 Z# V |
752 | Service delivery managers | | 8 h* N( J3 e5 @' n) U* R9 v
|
753 | | | ) d9 L* X* G @8 l V' t K
|
754 | | |
4 Q+ t2 C5 \7 E0 N$ e; z N- z |
755 | | | 0 I6 c7 e- B% o
|
756 | | | + H1 m. d% v$ @* L1 b8 _' A
|
757 | | |
7 V2 g* x; t f+ _1 H i7 Z |
758 | | | " A- o5 b/ L6 C2 P$ ^
|
759 | | |
" m' G6 g8 x7 Z6 d, X6 W' p |
760 | | | 6 {1 w% x! H# c
|
761 | Service financial management | |
# f2 K( u# x/ x# m3 P& ~( @ |
762 | Service financial management practice | | * k. \& _/ ]; b: u, K1 S6 x J& g
|
763 | | | % d2 F! `& w( H' T" s& s! J z' d! o
|
764 | | | " o2 G r! o8 ^+ L) i2 Y
|
765 | Service integration and management | |
. T) k- w, |. v& r( ]2 _ |
766 | | |
/ t8 P' t# S7 Z |
767 | Service Knowledge Management System | | # ^( K# C' E7 D" [9 V( W
|
768 | | |
' U1 z9 D; t9 e. `! V |
769 | | | ) `* w7 [5 e6 }! ^
|
770 | | | ( l: ~2 m0 ?! K0 u; a/ Y: ~
|
771 | Service level management practice | | : O8 P( r e5 ~
|
772 | | | # [8 g$ S" u2 q, t# Q0 I& ]
|
773 | Service Level Requirement | | 1 N, Y2 @. V; L, Y0 c+ }
|
774 | | | ( u6 e: o* {# o" Q l. D& \
|
775 | Service Maintenance Objective | | . m! A6 Y( L+ t
|
776 | | | ' v7 a, S9 R! R& W# ~
|
777 | Service Management Lifecycle | |
$ J n2 t6 L, i% ^: k7 }3 f m |
778 | Service management office | | , A; }" v: n6 g3 P" a& W
|
779 | | | $ K7 a2 I0 B9 }9 f$ I
|
780 | | |
4 D* J' v8 e! z0 P8 z: {+ n |
781 | | | 7 C L% J5 s" W* l4 P' L
|
782 | | | ! G+ D& i+ L# v2 y
|
783 | | |
- x! D7 e, m) I5 h, T |
784 | | | 0 {9 M) ?3 l$ i7 n
|
785 | | |
) A/ E% t# J) w$ ] |
786 | | |
0 ?7 K; T" K2 V0 o* C: Y: d |
787 | | |
" D8 M1 Z. Z: z6 T+ \ |
788 | | | 8 B" `* r9 a- l# m: T
|
789 | | |
& F E2 F& `; n: G |
790 | | | & n& L1 p0 D# x/ V* ^1 A
|
791 | | | + z- k" U6 M* @4 ^0 }, X& W; P
|
792 | Service Provider Interface | | . A; h, @: q, N; t- s% j2 z
|
793 | | | ) ?7 s5 z/ Z# s" T/ A0 u
|
794 | | |
9 \. h& y! o8 z* E |
795 | Service Provisioning Optimization | | + m! Z) h4 i3 F7 _
|
796 | | | . q* @ c$ X% o# q& ?+ J
|
797 | | | 4 v5 b2 D7 Z# S8 }6 C+ G
|
798 | Service relationship management | |
7 f/ W! R! U" x. T% U |
799 | | |
3 n( O$ z% e1 y: p- j# j: K |
800 | | | ) F, Q# A5 T7 j1 S; a# M
|
801 | Service request management | | 4 i8 d; |8 W R y* u' r
|
802 | Service request management practice | |
; D7 |3 T. q: f7 T" P$ f/ H |
803 | | | + E% u. [0 Z+ g
|
804 | | | 1 C! r, s% J% [& Y
|
805 | | | & f6 f% P& a# M" @( _% `; s7 H
|
806 | | | ' y2 S/ T ^2 d; Y9 C6 w, I
|
807 | Service validation and testing | |
, C7 |0 z# z( ?4 j' t- h |
808 | Service validation and testing practice | |
, h8 s& R- |+ F, U- o# F |
809 | | |
# f+ u- z+ t0 S% {. s |
810 | | | + N7 L( c# Z" O( _$ J' Q
|
811 | | | 2 ~% d7 N5 A$ Z+ s5 {8 `# a9 b
|
812 | | | 8 G/ ^ K/ Q% \7 J# d }
|
813 | | |
- P3 m- T0 A1 o+ N2 ?8 D |
814 | | | 2 x2 x+ s3 _& h5 e/ G
|
815 | | | ; H8 k; G! F A- L
|
816 | | |
) z! f0 N/ H2 d4 N7 \" s3 x" E# ? |
817 | | | $ y$ c9 b) n( [5 r: S3 H7 n% S3 E
|
818 | | |
- Y7 L g7 t2 M* e |
819 | | | ' h6 E7 k+ C- V' s7 g. O
|
820 | | |
3 a. N) m0 h5 P; _ A |
821 | | |
: E0 ~. f4 `% P0 i9 X |
822 | | |
: V; O3 _+ R: x/ n8 Q; M |
823 | | | + A- A# W. ?6 `0 t! J2 H* ~- v
|
824 | | | 6 z3 d+ T5 y' V
|
825 | | |
- ~! @8 l7 k% `7 |3 t. B# d2 h |
826 | Site reliability engineer | | # d( V7 ^7 @7 k* m: v; ]0 z4 t
|
827 | Site reliability engineering | | ( q7 V" C, N$ `! U G
|
828 | | | ) [$ z' v$ o7 \ j8 Q1 `$ q
|
829 | | | ) G [ W0 R' _6 q
|
830 | | |
, P( O. d! G7 k1 f: T. ~: b3 x H2 Q, w8 N |
831 | | | ' k$ n. e5 v% X8 b" \' `
|
832 | | | * j, ~- m4 U# } G( d8 n( h* b# _
|
833 | Software development and management | | 3 _) @1 z; M& W( Q" |9 ?& k6 w1 f4 v
|
834 | Software development and management practice | | [* u) W$ S3 O9 M5 m) u
|
835 | | |
3 [# \9 z% j% H) R/ @& ? |
836 | | |
& K6 N: A1 i1 q8 ~ |
837 | | |
; P. k2 A# S- H9 C; l |
838 | | |
t! W T, m$ m' m |
839 | | | 1 J& W& q; x9 R- c+ G9 K- {
|
840 | | |
0 @: ~; @! @9 h5 J1 G |
841 | | |
, J, F& D" I6 s- Q- H9 e |
842 | | |
9 O B, X( [8 `1 \* U: J |
843 | | |
3 `4 P9 @( G Q8 B# ~7 b |
844 | | | , m9 U# d: |, I7 y
|
845 | Standard Operating Procedures | |
' t0 L7 V4 U9 [* \9 p; I1 ~ |
846 | | |
% n, I/ u2 q; V |
847 | | |
1 J9 ~; R' y# M; z! P |
848 | | | % Q3 ]3 u0 y- f6 ~
|
849 | Statement of requirements | | 1 c9 a i, `8 e. x" r
|
850 | | | 5 k% X4 ?3 D& Z7 U. D6 _
|
851 | | | 9 }9 }8 N1 G3 a4 v
|
852 | | |
8 i. m& ~- J* f" I9 z3 d" ]' A |
853 | | |
& b2 N# [% v' h/ l! } |
854 | | |
) w0 M5 I- j; @2 o+ { |
855 | | | . b* T9 f+ c$ p T+ q" f" ]) ]
|
856 | | | - o+ p$ ]) a" d% u* }# [7 H5 k; E
|
857 | | | ( C# j' r- U4 z) l. n* y
|
858 | | | ( n/ q, y! @0 F" l
|
859 | Strategy management practice | |
6 E9 m; u& }. L* g4 X. }2 t |
860 | | | ' \) j5 ?+ J5 h8 A4 f& K3 ]
|
861 | | | ' ^0 A/ |% n. w8 _) Y7 w( p. Y7 G$ K
|
862 | | | 0 u7 i5 j5 |* \8 v2 k; ^
|
863 | | | 0 t) o! @. I6 A; j" \9 p9 S
|
864 | | | 1 \% S% E% j' W& v. I8 L/ U2 C. c
|
865 | | | - k0 b1 x2 B4 m D
|
866 | Supplier and Contract Database | | 8 _; G2 c! v3 u, A! A( N* r) H
|
867 | | | $ o: T# Q2 A% M, s# j' M
|
868 | Supplier management practice | |
9 j9 Q8 S2 K: o1 T |
869 | | |
$ W! D. `/ e' r' m |
870 | | | - X9 A: ^2 I8 |8 T: F0 A8 ]1 z" j
|
871 | | |
6 J. Z9 V9 y% Y5 ^ |
872 | | | $ _; v" ^7 [4 R/ V7 ^- r
|
873 | | |
3 t( G6 c# J9 ~ |
874 | | |
7 n% `9 B4 L: d8 a3 g3 G5 s }( p/ t+ x |
875 | | | - \! ]) x0 P& y% U S( J6 R0 Y
|
876 | | |
% g/ N; g6 X1 Z N |
877 | | | 6 B5 ?& }7 _' c# o
|
878 | | | ! T# W6 A4 ^! k% J) r
|
879 | | | 7 A! g4 U& [( \0 {( R# T
|
880 | | |
9 n9 ?8 [+ V" O1 S# L! V' @+ A |
881 | | |
: T2 h/ e! O% ?/ i1 ^/ | |
882 | | |
2 v7 X Y$ w0 \# F H* ] |
883 | | | ! R I6 n* l4 D+ U! O7 y* O9 f
|
884 | | |
7 F0 r$ j# X' D4 S0 z6 e: j |
885 | | |
0 y4 X9 g q" o: m: T6 x3 c& r |
886 | | | + d& Z# T, N. j' a1 P$ J
|
887 | | |
" l' t% H' O; N# }! v7 T |
888 | | | 4 f5 I, c2 a) F1 e% j6 H+ e: p
|
889 | | | 5 C# o( S; |! U& f6 Q3 K( d: i( j4 |
|
890 | | | 3 d% c z% q6 X+ j! q5 m
|
891 | | | ! c; I c* S8 f: Y: K& N, T7 z
|
892 | | | : @6 v4 S! g5 O8 ~
|
893 | | |
+ |- A& q- O4 A, A& r |
894 | | |
! T: Y( Z" S# T7 H, r; T+ L$ M |
895 | | |
! L0 D7 l- X# X9 m* ]3 @( z7 h |
896 | | |
9 ]+ U8 \% j/ a |
897 | | |
1 ?7 d: f7 i7 } |
898 | Think and work holistically | |
0 T0 Y0 H! f, s+ C. e) J |
899 | | | 4 X) W0 \8 P* S$ S$ a9 c9 \0 K
|
900 | | | Z& B2 U! w2 z& R1 Y$ e
|
901 | | |
0 a/ c' \/ p9 m- C5 K( ~ |
902 | | | 3 w: @4 }. O% E, U7 a5 B
|
903 | | | - s4 W3 n% \# w7 L$ a
|
904 | | |
+ U* a1 B4 X, T# [3 t1 ^, m8 h1 m |
905 | | |
3 L6 T/ g8 e K9 Z5 h |
906 | | | ; k: b' G; J" Q: d
|
907 | | |
5 s: g6 K! F, y6 T+ |- `4 _8 r |
908 | | |
0 b& e3 b2 n9 S$ {' S |
909 | | |
+ |3 a+ p) e0 }2 f) E& l* ~2 S6 {* C9 a |
910 | Total Cost of Utilization | |
: D; w" M6 ^* X! `( }! z |
911 | | |
, ^+ V) T+ I ^ |
912 | | |
. @2 [$ g6 C8 A# V& B( E |
913 | | | # s- n! y- }# I! _8 V( g
|
914 | | | ' O: C0 P& P4 U+ D: R
|
915 | Transition Planning and Support | | $ b- u4 U" p0 k; K' l& e) g" m9 n
|
916 | | | & G5 K$ v5 P: q6 R% X, U
|
917 | | | " ?5 x9 \. p; W, B
|
918 | | | ' X$ D W6 Z+ i) q% V1 j
|
919 | | |
2 I* P) o; B0 k6 n |
920 | | | . V0 M7 W+ G9 S, a2 z; G `
|
921 | | |
) K7 }- k* ~1 X0 M5 V1 Q |
922 | Type III Service Provider | | 2 J7 d$ c* w; g& o o
|
923 | | |
; I# ]' u" h% d! J" } k% A0 v |
924 | | | , [) o% I% r: a4 @0 q' z( u: P
|
925 | | |
; o2 l2 @: B# V |
926 | | | 3 e: D' h" j6 @2 z
|
927 | | | # W; G! a5 g, u6 m2 v. I: Q
|
928 | | |
2 ]+ ~3 C3 x9 l* s |
929 | | |
0 c& {1 ] A# O& o0 {5 W |
930 | | |
+ N& o6 O, f) _4 R9 @; ` |
931 | | | - a9 V( v R! e3 d) w0 m$ Z1 i2 r; H
|
932 | | | 3 S9 u e: @/ J6 o O
|
933 | | |
1 }" G0 k% D3 `, _" W* c |
934 | | | % l2 [' Q# ~5 S" F2 M
|
935 | | | 0 I. m& }. V6 C6 ^5 g
|
936 | | |
A( Q6 B: ~$ `" y. u |
937 | | |
1 ^' p8 ~' A* R& g: Z# H |
938 | | | & G+ ^$ \% ^% h' j2 [
|
939 | | |
% e) S$ Q% A" o# s |
940 | | |
0 k- R1 T- l1 h4 B( m# P/ g |
941 | | |
' ^* ~8 l Q8 X- c! \+ A' b |
942 | | |
& h6 g& m! |$ o" c$ k% R" N; p6 R! x; I N |
943 | | |
6 X/ V) N0 B" b V+ q |
944 | | |
- b( |, m2 U s% ?1 t |
945 | | | - g B+ v/ v, a: _+ ?
|
946 | | |
! H1 s! t7 E2 K& S6 I |
947 | Value streams and processes | |
. F* Y C, ^4 B |
948 | | | 8 ?! c+ K3 k) [& L& G. N4 i
|
949 | | |
( w8 r7 F$ ~) ~6 H& M |
950 | | | % C. H( t" v h5 M! M. z/ y
|
951 | | |
4 G+ ^# f* y3 H6 Y |
952 | | | - F- ^0 n4 u* ~
|
953 | | | % |6 s2 x/ V1 C6 R
|
954 | | | : \7 k, ]1 H8 H! I O
|
955 | | | ! Z5 p- z+ l: S; V
|
956 | | |
( C8 G" p0 V8 a4 d |
957 | | |
' W4 v- ]# Y3 b, O G3 J. U |
958 | | |
# A6 U% E0 [0 F8 h9 O |
959 | | |
: b% z! j- F* ^ |
960 | | | + y) j" O) U0 m, B
|
961 | | | / t) Z% ~% `/ g6 o3 G* p
|
962 | | | 2 P) o1 C% V# {
|
963 | | | 8 L/ }: J1 Y- ^; J3 U0 B- ]1 a! R7 h
|
964 | | | 9 p) h) J! `% o8 J
|
965 | | |
; s8 s" v/ N) x |
966 | | |
! [% [+ X/ u) J0 B& @& J |
967 | | | : H% ~ M, d! x: [/ _# ~+ k
|
968 | Weighted shortest job first | |
6 S. x7 o5 Y& b& c1 [- o# |0 F |
969 | | | ! E' l) M6 ]2 E& g0 C" a0 Z. G1 p. `# L
|
970 | | |
! H+ b* q) y. @" j0 a: b |
971 | | |
7 Q0 G+ [* W8 q. D4 c |
972 | | |
( S X1 ^* z3 ` |
973 | | |
/ N% M. L Q8 `9 U- w4 K |
974 | Workforce and talent management | |
3 _( b1 P4 E/ X4 K9 R9 k |
975 | Workforce and talent management practice | | Q+ \' ]3 M' O" L1 O
|
976 | | | 8 P3 K. @' H% S/ H2 ?! l+ y4 T) X
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