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24 | Application Service Provider | |
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28 | Architecture management practice | |
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39 | Automated deployment pipeline | | 0 F4 z* X4 G2 j% }5 J
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40 | Automatic Call Distribution | |
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44 | Availability Management Information System | |
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45 | Availability management practice | |
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58 | Benefit dependency network | | 1 v! Z* m0 M( k3 e
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74 | Business analysis practice | |
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77 | Business Continuity Management | |
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85 | Business Relationship Management | |
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87 | Business Service Management | |
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97 | Capability Maturity Model | |
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99 | Capacity and performance management | | ) k. O( ]4 ~3 ~" `' F1 q7 V
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100 | Capacity and performance management practice | | " y6 I2 C+ u4 x I4 X
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102 | Capacity Management Information System | |
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127 | Change [url=]Schedul[/url][KY5] e | |
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150 | Collaborate and promote visibility | |
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158 | Component Capacity Management | |
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160 | Component Failure Impact Analysis | |
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161 | Computer Telephony Integration | |
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168 | Configuration Identification | | 1 \0 c6 B: t8 y" o" `( d+ j
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171 | Configuration management database | | / n7 x% Y: m4 b3 ?8 R: C6 ^
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172 | Configuration management system | | $ ?: B! e/ g- X7 }9 P/ I& X
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183 | Continual improvement model | |
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184 | Continual improvement practice | | 1 x7 v8 I; P, |$ W( s0 n; L+ d- d
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185 | Continual improvement register | |
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186 | Continual Service Improvement | | 7 C! J* [6 H4 g! L% u, r
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187 | Continual Service Improvement Plan | |
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196 | Control Objectives for Information and related Technology | |
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200 | Correction and enhancement | | . c7 v4 v ~& f& B. R1 H
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222 | Customer experience manager | | 6 g9 |- z+ g7 h( M- d0 z# Q! ~+ I7 R
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227 | Customer/user experience journey | |
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245 | Deployment management practice | | 2 e0 {4 p. O$ w4 f+ i# G* p- U+ T
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261 | Digitally enabled organization | |
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279 | Emergency Change Advisory Board | |
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301 | Expanded Incident Lifecycle | |
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307 | External Service Provider | |
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312 | Failure Modes and Effects Analysis | |
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333 | | |
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334 | Four dimensions of service management | |
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341 | General management practices | |
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378 | | | 1 R- |) o$ u/ ~ f" y
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379 | Information and technology | |
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380 | | | ' H+ Q; {9 f8 ~8 ~' P ^
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381 | Information security management | | . q) U" a) p( f, ~+ X
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382 | Information security management practice | | a& `5 \, x% m! {
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383 | Information Security Management System | |
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384 | Information security policy | |
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385 | | |
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386 | Infrastructure and platform management | 基础[url=]架构[/url][KY10] 和平台管理 | 3 M3 Z2 @( w, K% n
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387 | Infrastructure and platform management practice | |
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388 | Infrastructure as a service | |
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389 | | |
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399 | Interactive Voice Response | | / W, r! ?0 L5 v& B7 i% B# W
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400 | | |
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404 | Internal Service Provider | |
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406 | International Organization for Standardization | | 6 m% Q8 s/ {" r q: m/ k; g# l6 V
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407 | International Standards Organization | |
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408 | | |
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421 | IT asset management practice | | & v' Z/ Z+ r$ y& a. Z
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425 | | |
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426 | | |
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427 | IT Service Continuity Management | |
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428 | IT Service Continuity Plan | | 9 ~8 N6 P# i' H' `2 M$ w1 ~
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429 | | |
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430 | IT Service Management Forum | |
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431 | | |
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439 | | | 9 H r2 f& |* `8 u9 _
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440 | Kanban technique for managing work | | 1 v. P& |5 z) E; h% l& @
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441 | | |
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442 | Keep it simple and practical | | 1 k6 p. ^# h+ W# p: L( S6 V9 l1 m; ?
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443 | | |
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444 | Key performance indicator | | # A" ?, `+ I4 v9 Z* x3 c
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445 | | | 5 d V* N7 i- J) u- _5 l, Q; l
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446 | | | , D( L6 i1 L/ `8 s
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447 | | | M5 }* Q b; Y! R0 }: Q6 h
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448 | Knowledge management practice | |
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453 | | | , x4 I( a) ^7 F' ^# d* ~
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454 | Lead/management by example | | , Y& C) o4 U1 t& K# }) Y% d! n2 q
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455 | | |
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479 | | |
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481 | | |
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482 | | |
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483 | | | . Y* W7 v! K5 Q6 v
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484 | | | 3 r# r1 x5 a! a- Q i' ]' o/ E2 c
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485 | Mean Time Between Failures | |
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486 | Mean Time Between Service Incidents | | & c! J* q8 d8 A4 ^
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487 | | | ! h- I; E, I* f
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488 | Mean Time to Restore Service | | # _ x7 H9 e8 ~" }; i2 b+ { r
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489 | | |
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490 | Measurement and reporting | |
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491 | | | 2 D* [& m# h% b/ Y6 z+ U7 Z( S
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492 | | |
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500 | | 任务[url=]描述[/url][KY12] 、使命陈述 | 8 E, q) h9 y$ r9 N- J2 O2 x* K3 V9 f1 U
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502 | | | 8 V# b, V; Q u o$ R4 M
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508 | | | 8 C6 D0 e: r! B6 w% M
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509 | Monitoring and event management | | 7 u- k* ]; o% t: u: O" E, ?0 f8 y
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510 | Monitoring and event management practice | | 2 k8 X0 n. o8 ]( _
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511 | | |
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512 | | | 7 ^# h7 M5 ?2 |# H& ^: _3 u* ?
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526 | | |
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527 | | |
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528 | Office of Government Commerce | | ( H, T8 ^3 r6 i: l
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529 | Office of Public Sector Information | | I1 f! K. H$ U3 m. J! l) o+ f' |9 a
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530 | | | ' K C: x9 o% O
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536 | | |
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540 | | |
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542 | Operational Level Agreement | |
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543 | | | ! x! B% t8 r. N E. C! \
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544 | | |
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545 | | |
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547 | | | 7 S+ J6 o6 }% g- k. S3 }2 J# z
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548 | | |
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551 | | |
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552 | | | 6 w n1 @* i% h6 M
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553 | Organizational change management | | , F$ i: R3 V! y( ~ h# \( ?
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554 | Organizational change management practice | | / R* A& K7 B& e) x6 Z) ` X a. n, P
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555 | Organizational resilience | |
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556 | | | 9 m( S& W; v! T; H5 M
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557 | | |
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558 | | | ! L- j4 w* |- s" z1 p
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559 | | | % G2 x5 u& i: e" V! h
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562 | | |
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563 | | |
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569 | | |
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570 | | |
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571 | Pattern of business activity | | ; ]: q |: Y8 v& q# F' N. \
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572 | | | , v* s/ o* b, C! W9 o
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573 | | | 0 R- `% ?9 ]4 V8 y( C
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574 | | |
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581 | | |
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583 | | |
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589 | | | & ^, t2 f _$ U4 @4 F0 ]
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590 | | |
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591 | Portfolio management practice | |
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592 | | |
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593 | Post-implementation review | | 7 p& c" \# d: s( s0 c/ p2 v7 K7 K
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594 | | | + ]( p& Z1 O3 h
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595 | Potential service consumer | | 1 ]6 U& H6 y* w, q) z1 n7 T2 K
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596 | | |
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597 | | |
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600 | | | 3 a0 l. n# R- T4 W( n1 c
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601 | | | + t. S8 s- w4 r8 E/ E M
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602 | | |
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605 | Proactive Problem Management | | - D$ X3 F* v6 s. `* D" m
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606 | | | E2 t* \% T- |1 a0 ^& z [& M' a
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607 | | |
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608 | Problem management practice | |
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609 | | |
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610 | | | % ~: I, f: W* S' k* Y
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616 | | | & j1 U2 @1 M5 @+ C
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617 | | | % ?' f/ G2 w! ]- L0 u# M
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618 | | |
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623 | | |
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624 | | | 6 [9 h6 z- ~5 g' R- \4 k3 ?
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625 | Progress iteratively with feedback | |
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626 | | |
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627 | | |
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628 | Project management practice | | 7 @4 x$ k' R( j3 d' U; U+ c8 V1 Z7 ?5 i: O
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629 | | | / _, P3 c' T8 c5 P3 d, e
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630 | | |
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635 | | |
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636 | | |
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638 | | |
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640 | | |
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641 | Quality Management System | | 8 q, _% v) n7 M6 s
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642 | | |
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651 | | |
7 X( F, q \( Y- w |
652 | | | ) g2 |- v4 V8 n" Q3 p- u& t( G
|
653 | | |
, i; `. G" Q/ g7 ]7 W8 r5 l' S, a |
654 | | | & G4 [" `- b# s, B5 O. T) C; h
|
655 | | | # ~" a2 o& ~; V- J, B2 q6 O6 s. e$ O
|
656 | | |
/ d3 U6 H+ l: s. ~) ` |
657 | | | - Q0 y) Z5 t* Y- o6 O) a2 l
|
658 | | | , f$ c8 t+ R( @* P
|
659 | | | ; Z6 i& v0 X% ~) b+ |8 T
|
660 | | |
2 d8 L% V1 C6 H1 a: `9 K0 u6 G |
661 | Relationship management practice | | 2 I1 t/ ?9 n* x; J, @5 Y: `, _2 Z
|
662 | | |
$ m, Q }3 m# G! Z* Z- a+ T |
663 | | |
. C# i2 |8 b9 v# k$ c, T |
664 | | | ) Y$ f# w4 ~+ j7 Q
|
665 | | |
4 C# p1 F! W; j |
666 | | |
, N' z8 Y3 u( X( K |
667 | Release management practice | |
`& X" T7 v* h+ I1 o5 J |
668 | | |
7 B1 s" U- |- }3 k! t% f' ? Q |
669 | | |
" r6 O- r0 c: W3 V0 B# q5 v |
670 | | |
4 N/ r# I6 B/ c! c9 m |
671 | | |
/ o- k; h" Q; v9 U! v& b' M |
672 | | |
/ N, S( z+ z4 k2 ]/ Q5 R3 x9 Q |
673 | | |
6 W& Q3 l* n4 M* |9 T3 v4 h& H/ K |
674 | | | % n" N) x) M% D
|
675 | | |
1 f2 n# F) O5 Z5 `! N# c: P/ L |
676 | | |
' Q; c, U7 |" v0 X+ {$ b3 s9 D |
677 | | | 6 B* P6 T. h0 s: ?2 P
|
678 | | |
, X7 u3 W- y& a0 X" L |
679 | | | $ O- a: G% Y2 h% i
|
680 | | |
% V* s) u- f' z9 |- P7 U$ u: l% w |
681 | | | " k1 r+ H1 s& ~
|
682 | | |
9 R. X7 V) O# M: w9 i4 v |
683 | | | * t& G% a" k7 z- y v: Z0 O
|
684 | | | , `* y p7 @& h5 d2 x
|
685 | | | % o4 D! v9 p: Q. K/ k
|
686 | | |
4 n+ E7 E# R$ Z& j* L* K |
687 | | | # b3 c; m' P3 w: S1 j- ?6 Z# h
|
688 | | | , Z, n [% V9 k) \6 D
|
689 | | | ; e8 n8 ?* j1 v# T- v
|
690 | | | + q% j. x, E, [( W
|
691 | | | ! ~* U$ |0 i# C" n6 M
|
692 | | | / j; Q9 C, g3 ~! y+ D8 ]+ v5 w7 W/ H
|
693 | | | ) Y" y3 o" C: G
|
694 | | |
$ E9 v1 ^9 i: H$ D$ A4 | |
695 | | |
, u& K1 I4 z, v& e, B |
696 | | | + N0 v6 S- _$ t0 x. ?* r
|
697 | | | * T$ q8 m5 B" o. ^# E- ^
|
698 | | |
: G) Y$ }# D7 c+ m# d6 k0 b |
699 | | |
- j6 N* T {: w1 }. y |
700 | | |
. x" ]& T( v: N7 _6 L# U |
701 | | | . U' Q a1 d5 t9 A. I
|
702 | | |
) [& p7 I2 O$ I [5 i$ m |
703 | | | . x( x. V+ D5 Z( v
|
704 | | |
+ W5 h4 k( {; R1 a) w" J( w( I |
705 | | |
6 @# u* t3 J( P& |& J1 f2 O. m |
706 | | | 4 |1 E0 j; `$ m D
|
707 | | |
7 W5 T. @1 K7 }, E, p |
708 | | | ! P, X; h @0 l* y
|
709 | | | 9 F% j: e) s- l K8 |
|
710 | | |
( ~+ |! ?8 U8 s" F) c$ T |
711 | | |
' ]0 g c" }+ j/ t+ Q |
712 | | |
) z) u! |, l/ U' n$ c: c, j |
713 | | | % p, \0 K( ?$ `
|
714 | | | # o" {6 ^5 G/ U0 W9 T7 U8 [
|
715 | | |
) {1 [# N% D9 G |
716 | | |
" N# \2 T' n* [+ t, c+ B4 v |
717 | | |
9 W$ J1 X! h9 |- H9 i |
718 | | |
' l8 }2 b H; X9 i |
719 | | | ) t5 s; D" r r: d" Y& Q( w
|
720 | | | / G% a" L; _3 { A& Z8 B
|
721 | | | , p/ p3 o) T c& o# l" z- }+ I- Z
|
722 | | | 4 Z: {6 r+ n, K& c' b- \
|
723 | | |
{# d) O8 _ a |
724 | | | & t; p, r" o% k0 G c
|
725 | | | ! ~0 V7 e8 v+ s
|
726 | | |
- ~% X$ B( O6 P4 I# b, R+ y |
727 | | |
! M& C+ b+ W0 r' q/ d4 k* J |
728 | | |
; i- B2 J; J& |7 D7 l& Y |
729 | | | : q7 f5 U; V1 m* @1 W3 I) }
|
730 | | |
' v. {( H0 y, C& f% p% @ |
731 | | | & W/ {. n* e; o6 R$ P
|
732 | | | " a! z E/ W6 C, L7 a) T+ v3 H! h
|
733 | Service Acceptance Criteria | |
) b- t4 V. J! ]5 w- E |
734 | | |
! r5 x; X( D1 P* e, D9 o |
735 | | | 1 A- G% }. H& o5 z1 N
|
736 | | |
" Y2 ^! U* G6 `/ |6 T$ e) v |
737 | | | , m& e0 s6 b$ o8 b
|
738 | | |
! e; x. J! O( i) V K) c5 Z: j* O |
739 | | |
. ^$ M3 D" }3 a |
740 | | |
4 x# I/ q! T% p- P" C+ q* i |
741 | | | * v* {1 V1 Q( P, ]5 d
|
742 | Service catalogue management | | ; K7 @( U& G& d( W' ]
|
743 | Service catalogue management practice | | 0 ^7 v! l1 J c: h- h2 ^8 V
|
744 | Service configuration management | | + p3 I8 \: V4 J3 Z
|
745 | Service configuration management practice | | 0 R) A" l1 n& p E. o) L
|
746 | | |
* u U/ V1 ^" s7 @# z. ^- L7 t |
747 | | |
. _9 |% ~# ^ p |
748 | Service continuity management | |
P( v6 ^0 s. `; ^8 `9 y; u |
749 | Service continuity management practice | | 8 i/ o( }* n1 q& v+ T
|
750 | | |
" m+ y9 w c# _- l. m) m4 @ |
751 | | |
, @ t! ]% [; @! L$ }. U |
752 | Service delivery managers | | 2 `9 c- R Q) h3 y& T5 ^3 @- {
|
753 | | |
' ^9 a/ P& P; @" h |
754 | | |
) t! Q% e z; _8 T Q |
755 | | | 3 t& G/ Z" _$ T' `
|
756 | | |
: I& g' A5 T k5 w. o, @8 W9 N0 } |
757 | | |
Y5 A% a" g9 b9 f8 Q6 m. y |
758 | | |
1 n2 b) s+ O' r$ U6 l7 F h |
759 | | |
& _, R; r9 n* h, @, @ ?2 k |
760 | | | / _2 v }0 D! p( B- H+ I! O
|
761 | Service financial management | |
* n; a: l- w: j |
762 | Service financial management practice | |
7 d \; e0 ~( d1 r |
763 | | | 2 u! ~1 Q/ s$ g
|
764 | | |
& E1 w9 B& @4 k! t2 m8 y7 { |
765 | Service integration and management | | ) {+ q8 ]8 F( d. n8 \# k
|
766 | | |
K& Y+ \& l( A4 s6 A, b |
767 | Service Knowledge Management System | |
( m/ U! W5 d2 ^% r' Q) s1 e |
768 | | | : N7 u* k" I+ ?( {
|
769 | | |
8 d. I+ X- E. K |
770 | | |
5 g& l+ C9 p- ~0 g/ a4 X |
771 | Service level management practice | | 9 P- ^' H4 w, i0 ]
|
772 | | |
* w8 @: r$ A2 \% H- z0 m2 Y |
773 | Service Level Requirement | | & ^. r, C0 a0 u& t
|
774 | | | 6 _( T! p Q' r4 @7 q
|
775 | Service Maintenance Objective | | 6 V% S1 F! G# C4 { o
|
776 | | |
% _% q- w% w7 I. m% T7 R |
777 | Service Management Lifecycle | |
3 e% u3 ?: P) f! ?: v* w2 P |
778 | Service management office | | % W! ~6 | U8 _1 o: c9 `3 y; P" S
|
779 | | |
2 u' |2 `* Q3 F' L$ z( n |
780 | | |
3 C; c+ h2 t% F |
781 | | | ; o g2 B& F. e5 W; h
|
782 | | | 3 {/ O2 p9 a2 a. b# {) d0 M% [
|
783 | | | % ^$ ~* K2 J/ G( R+ V' J8 }' T
|
784 | | |
& u7 M$ t: P# n# l0 D |
785 | | | & k; b- c0 {- U5 A9 d
|
786 | | |
) o r. ^/ f+ c5 D$ k5 c1 } |
787 | | |
, d8 V2 Z/ ]& w. o! X6 D |
788 | | | - y! C/ ^, p' L! c
|
789 | | |
/ L) ]) W& J3 o8 s! M1 B |
790 | | | % l+ D" t2 |- T. i- ^0 m2 c
|
791 | | | 7 L+ R$ u; [& `
|
792 | Service Provider Interface | | 7 r2 a1 j5 X* S, K& e
|
793 | | | & o2 P% s+ X( R+ y0 k
|
794 | | | 3 J& U; F" n$ b
|
795 | Service Provisioning Optimization | | ( ^6 O6 [0 U7 ^& C1 m7 G! {
|
796 | | |
; C+ [) k) F0 B( ^, Q |
797 | | | ! x& @- I+ C! M! G8 Y4 l& f# y* O
|
798 | Service relationship management | | , a" [" t( s/ o' V: ~+ n
|
799 | | |
" Y( U, e* m0 U( {2 ^# Q. L1 O |
800 | | |
' F7 d* m ?' U' r/ U3 A |
801 | Service request management | | $ T6 Z2 \% t& g/ A
|
802 | Service request management practice | |
1 W2 m8 U2 S2 [) |5 y% N* W" [0 x2 ] |
803 | | |
! j: n# }& M% l' [& \ D9 A |
804 | | | {' J7 b. h" F) I
|
805 | | | " V6 g6 J8 v4 O9 _
|
806 | | |
4 B* V' i5 N2 h, ~6 ]( j |
807 | Service validation and testing | | & T; ^8 m3 X1 K, s* y4 H
|
808 | Service validation and testing practice | | ) v6 J3 }" Z8 r5 F
|
809 | | | 3 \8 A0 U- [& A) Y! {0 o
|
810 | | | & G# I( ^7 s5 h t {* N2 O
|
811 | | | ' i6 p" U# R7 y) O
|
812 | | | H% `( c/ T+ t
|
813 | | |
- g. \1 n. }/ f5 C/ _6 U' | |
814 | | |
, U9 ^6 O% Q0 a: b |
815 | | |
+ `: F) n5 ?$ y/ x- p5 W |
816 | | |
3 j) x9 J6 `- L1 @. H |
817 | | |
5 L7 I3 j1 C. L |
818 | | |
! U+ n, ^( K6 h4 C" f4 W |
819 | | |
7 S- ]. r8 o; c9 }! w) r' U |
820 | | | 1 {3 d: d7 M" {8 k: s
|
821 | | | % ]$ @0 f3 G3 B
|
822 | | | - p8 D6 `, Y9 L9 ]7 |5 z! _4 E
|
823 | | | . k% R* k$ |+ |
|
824 | | | 3 I, h0 z$ h# T0 N; s0 U9 }
|
825 | | |
7 G5 c. p/ [. ]$ ]; E |
826 | Site reliability engineer | |
4 p3 ?- ]3 i# P: q! ~ |
827 | Site reliability engineering | |
& T; u' p9 ~1 q9 C |
828 | | | ! M! q6 k* U2 ]* ~$ u d; f2 d) E9 i5 t
|
829 | | |
2 ?3 Y. ?) n* O |
830 | | |
1 v. r/ {$ K, c( V( s |
831 | | |
6 |; B- @7 u# k: |( o9 K; R# z |
832 | | | 3 g- A) g4 [8 s
|
833 | Software development and management | | * K2 j5 z* _" _. v
|
834 | Software development and management practice | |
- I* z& _4 {/ C! _2 W1 l |
835 | | | / f2 }. J# Z9 U7 ^$ d' e+ w& {
|
836 | | | " D) q+ Q0 f# C2 K/ c# \" g( a
|
837 | | | 0 s: ?% G/ n7 `7 h, n. S9 p/ Z! N
|
838 | | |
+ a& L% J# X, [ |
839 | | | + P% v# o7 K& L4 R) T5 v7 @
|
840 | | |
" O! E2 i# ^2 @ |
841 | | |
T8 @1 S0 J% E7 T; T. x |
842 | | |
% |2 z5 H" M+ A |
843 | | | ) G) n- S( ~6 e: i) Y% E. k7 {
|
844 | | | - j" Z, p [9 j
|
845 | Standard Operating Procedures | | ( j) m% C! U& _% H/ M$ k
|
846 | | |
. X5 Y0 b3 O& @" a+ ~# z |
847 | | |
& |2 q5 K+ X; A Z' ] |
848 | | |
6 ?8 f* v) Z/ s |
849 | Statement of requirements | | % A; R; }8 { T; f
|
850 | | |
) u! V8 N x |' M |
851 | | |
% A6 y/ a( p+ L% m8 r- g; }2 h p |
852 | | | 3 r( R" t- p* A3 F, h3 o
|
853 | | |
* ~& N0 e( h, }7 u |
854 | | | 0 C1 u U3 O, u( H6 e. o8 p( a3 f
|
855 | | |
3 S. d1 C1 J4 y1 Z# ~ |
856 | | | $ I& C# \- R5 L3 |9 c# @
|
857 | | | * v$ }% c& ? @ y8 [' S
|
858 | | | - F7 P* T$ k: a
|
859 | Strategy management practice | |
! Y4 M+ u) L* Z: S' s: Z9 S |
860 | | | 0 @8 Y/ w; Y t0 c, z+ x
|
861 | | | 6 K& M& v& P2 U4 b
|
862 | | |
3 O0 n) J$ g4 G: |/ B+ k. K, G |
863 | | |
, U, o& J7 e( J |
864 | | |
* a8 C3 L, T3 O8 V2 C |
865 | | |
% {! Z2 a* Z! c1 a4 S9 n* ^ |
866 | Supplier and Contract Database | |
* T3 S8 o& I9 [2 U% L7 J' W9 ]4 c# \ |
867 | | | 2 L0 J% B8 t4 l4 H% x6 p
|
868 | Supplier management practice | | M7 h, P8 G6 P% m
|
869 | | |
! a& S, g6 f- O0 T0 _$ \ |
870 | | | ; R$ z" u8 T8 l% M& v
|
871 | | | 1 Z8 o" s) }) M4 D
|
872 | | | 2 d [. _4 S( K9 H
|
873 | | |
+ K# B: e+ @' x7 ^. L# E |
874 | | |
/ ]7 Z! J3 s4 _/ y |
875 | | |
/ C! ^( A$ m" G0 M: j0 M! i |
876 | | | ' {0 a( s# j- h
|
877 | | |
2 @5 f2 x- x* |( L% C! @ |
878 | | | 4 Y5 R* B: b# D
|
879 | | |
, R4 [% f$ G2 E: H8 h |
880 | | | - d! V8 T1 i- a, y
|
881 | | | - P/ @' g4 y( _7 M$ \6 |
|
882 | | |
& v- a- m' L8 h7 f5 q( \ |
883 | | | / r# a4 M- @- F3 a; z
|
884 | | | - V3 f8 w. ^$ H2 C7 w
|
885 | | | ( p( ?6 j4 c2 I. c8 z4 f* X# c( y
|
886 | | | " b9 H% X3 ^1 S: e% V
|
887 | | |
9 {2 R, ^! t2 Q |
888 | | | 0 C+ Q0 E0 i5 p9 L) s8 R' k
|
889 | | |
6 `, a" x: C( |- s0 ^ |
890 | | | ( {. H4 d: c- P3 Q2 A) O# K, ]
|
891 | | |
1 a" {$ }! o9 X% F4 x) u& X$ O7 \ |
892 | | |
: o" C- ~; a, t, h! ` |
893 | | |
* R! t$ C+ C4 x$ ^ |
894 | | |
% E. a# o2 E9 Y- J; G( ~9 O |
895 | | |
* {" w" N, Q2 h |
896 | | | 5 H0 c: O9 V3 Z Z
|
897 | | |
3 x) ?1 ~' A8 P; o/ }8 X |
898 | Think and work holistically | | * c5 c {% r% W2 o( r$ _4 i
|
899 | | |
5 z4 O5 Q% F {# \: i |
900 | | | ; ~7 m9 v0 _3 O: @ G: K, m
|
901 | | |
$ r2 ]" G" _& a$ [, ^8 |2 z9 g |
902 | | |
- n6 _! i$ j# l6 l0 U/ [, p |
903 | | |
7 o& l3 E# N7 O3 C, K. H |
904 | | |
. Z, V! b0 D8 A" Y |
905 | | | + X3 f) z" d. `- r2 T
|
906 | | |
Q; ^6 G I" G, ? |
907 | | | . T ^/ g1 D1 i8 \! t
|
908 | | |
: @4 B8 K, x0 b) L |
909 | | | + F! W( t. h4 A& f. F$ H
|
910 | Total Cost of Utilization | |
1 b% {' a1 Z2 y, ^: @" K |
911 | | |
0 |2 P7 V5 X; P9 C- k+ B- S |
912 | | |
$ ^6 e5 ]: h/ Q h% } |
913 | | | ! M. r. [" H- D" C0 s4 m
|
914 | | |
5 I$ i7 p+ u5 k* U- ?+ d7 H, G; Y6 ~ |
915 | Transition Planning and Support | | " ~ ?) ~5 I# Z6 W% k
|
916 | | |
& j( L- }) s- q4 x3 g |
917 | | |
. Y* Z: a/ K5 X6 [: G1 Y |
918 | | | 5 ^( R9 v0 ?; }, h* E
|
919 | | |
9 D4 e: J/ Y. C5 D3 m/ K |
920 | | |
) l; m2 y( |7 n/ ` |
921 | | |
' R k1 j9 b7 g |
922 | Type III Service Provider | |
! ~/ G5 M2 t6 i$ t/ x- _0 L |
923 | | | % Y$ `; e% a5 M/ e) i3 @* r" e1 R
|
924 | | |
% Q# _' Y' |0 F% V& M |
925 | | | ; B# x0 `* Y, m ?$ Z5 G" S
|
926 | | |
3 i P/ z3 X! \, [ |
927 | | | ) H* E: u, ]: z) H2 n
|
928 | | | $ i( a4 x: p! {: R" ?
|
929 | | | " [7 G# W5 \4 ^4 Z" s/ ^
|
930 | | |
7 e, ~) Z& u M$ H |
931 | | |
# z& g# A* U' I+ ]( ^ |
932 | | | 0 ~ L2 W [: U
|
933 | | | + G# e! n0 G- Z2 o, ]
|
934 | | |
+ N: [3 ?! V' | k |
935 | | | ! Q; x; Q6 P" h2 U
|
936 | | | / {, `4 ]: n1 _2 f F
|
937 | | | * q( q' v7 D* r6 H+ _
|
938 | | | 8 c6 s; m: `2 V8 ?
|
939 | | | 9 y; @2 U7 Q; y
|
940 | | |
5 }$ Q* f6 Q- V9 X. _, K |
941 | | | # L3 }$ f( j/ Z9 O; ?& Y4 X$ Z+ v
|
942 | | |
" }0 Y7 p; y+ n5 D |
943 | | | + V0 w( f5 _ r) |5 ]. z
|
944 | | | 9 G/ m% s7 ~: ` [
|
945 | | |
3 U1 W/ r4 r: k |
946 | | |
6 z( M' G0 D$ @" J4 { |
947 | Value streams and processes | | . o } v0 H# @
|
948 | | | 0 n) I L* b- Z- l$ ?" H
|
949 | | | / \! K% r9 M8 D, z0 \( k0 n
|
950 | | | 8 S5 [) c# K: v7 k% z( i
|
951 | | |
! f" L, W) Z, Y |
952 | | | , J( @" p" C( y+ y, u* h8 \- f) T$ J
|
953 | | | 7 I3 a& z" Y8 P% ]3 O7 f' P4 F5 d# b3 F
|
954 | | |
2 N+ o z3 c+ K/ w" T( Q4 T2 j |
955 | | | 3 H& l1 N6 f3 n8 ~ H
|
956 | | | ! y- N, E& H: V7 q1 h" Z6 }, x+ w
|
957 | | | ( O$ P1 j; n" [! _; o
|
958 | | |
4 N! b+ H' C) o$ R2 L |
959 | | | ! k3 O' ?+ ^" w/ R6 x2 S( Y" i
|
960 | | | " B- a! F; X6 x. t$ D2 ^5 Y, J
|
961 | | |
& s5 O u- W) ?, Q2 v, u. r% b& P |
962 | | |
% J5 t) N ?% Q7 `: L1 J- A( f |
963 | | |
& y8 x' \- R% y0 T2 |( `$ B |
964 | | | * D' n" l/ _6 _. f$ y
|
965 | | |
: M8 _: @+ Y: D9 X |
966 | | |
. S: e; J0 l2 h6 \5 H) i |
967 | | | 6 x- q+ Y' Y( H9 G5 P% B; u- M
|
968 | Weighted shortest job first | | " X+ F" l* z. [ c! z1 D9 H$ C
|
969 | | | / B* A I4 X) K, c
|
970 | | | ' n3 [% R/ O% ?9 c0 T
|
971 | | | 3 ?9 J! G# v; g8 P' Y# \& G4 q
|
972 | | | ; |' x4 j9 c/ `2 [5 J5 h7 V2 s
|
973 | | | 9 }4 v% }: j, s# c8 U% F3 q
|
974 | Workforce and talent management | |
5 f8 O1 c: r: Q9 m: m. {& m |
975 | Workforce and talent management practice | | 8 k O' \1 A' l" [1 a J: ]
|
976 | | | , K& f# H( C+ x& {
|
977 | | | ; M k) q$ D- I& Q9 ^; x
|
978 | | |
- P2 s9 ~# x2 i |