Let’s assume your IT department has the green light to pursue ITIL in order to streamline IT service processes, cut costs, improve customer satisfaction, etc. Or maybe you have ITIL practices in place but need to squeeze more productivity out of your IT processes. Now what is the best way to go ...
Service measurement and service reporting are small processes that are invoked by many other IT service management (ITSM) processes. They are necessary for the execution of other processes, and are executed by those processes throughout the service lifecycle. As necessary components of services, ser ...
Talk to any IT service management professional and they'll tell you that implementing ITIL isn't easy. It's a struggle to win over all the people involved, roll out the processes and adopt a service culture. So is agile, which is more commonly known as an approach for software development, really t ...
