日志
-
- 分享
Say What ... Changed? (aka, How'd That Happen?!?)
-
bs15000 2011-4-28 14:53
-
The first question that must be asked at the outset of a security or operational incident is “What changed?” Why? Because the majority of network availability incidents stem from human error either during design or ongoing operation. Also, the majority of outages are usually preceded by some form ...
-
个人分类: 管理-EN|686 次阅读|0 个评论
-
- 分享
9 Steps Closer to a Successful CMS （转）
-
bs15000 2011-3-29 16:37
-
分享按钮 There is no doubt that the information technology infrastructure library (ITIL) has grown to become a widely accepted reference for information technology (IT) best practices. Its version 3 (v3) approach for service lifecycle management was long overdue and offers some tremendous ...
-
个人分类: 管理-EN|883 次阅读|0 个评论
-
- 分享
'Availability' is no Longer Just an IT Metric
-
bs15000 2011-3-22 17:17
-
"You have to define availability," said Imad Mouline, CTO of Compuware's APM Solution. "What are the tasks and services that customers need? A service does not only have to be accessible, but working. Can an entire task be completed? That's how you should define service level agreements." Mickey ...
-
个人分类: 管理-EN|876 次阅读|0 个评论
-
- 分享
QA的职责与角色
-
bs15000 2011-3-5 12:37
-
QA（Quality Assurance）中文译为质量保证。最早应该出现在制造行业，作为企业中的一个职能部门，主要负责与质量相关的活动，如；培训、体系策划、质量检验等。对于QA在组织中它的职责、角色到底应该是什么？是我一直在探索的问题。 还在玛氏工作时，我在一次培训中提出一个观点，当企业中，各个职能部门，都能自发 ...
-
个人分类: 管理-EN|593 次阅读|0 个评论
-
- 分享
全球食品安全倡议（GFSI）大会介绍
-
bs15000 2011-3-5 12:20
-
GFSI隶属消费品论坛（Consumer Goods Forum），由来自全球大型零售商组成。 GFSI的愿景（Vision）是“在全球范围内，推动食品安全的持续改进，增强消费者信心”（driving continuous improvement in food safety to strengthen consumer confidence worldwide）。 GFSI的使命（Mission）是“在 ...
-
个人分类: 管理-EN|674 次阅读|0 个评论
-
- 分享
5 Steps To Achieving a Successful ITIL Assessment （转）
-
bs15000 2011-2-22 22:22
-
Let’s assume your IT department has the green light to pursue ITIL in order to streamline IT service processes, cut costs, improve customer satisfaction, etc. Or maybe you have ITIL practices in place but need to squeeze more productivity out of your IT processes. Now what is the best way to go ...
-
个人分类: 管理-EN|681 次阅读|0 个评论
-
- 分享
Service Measurement & Reporting Across the ITIL Service Lifecycle （转）
-
bs15000 2011-2-22 22:17
-
Service measurement and service reporting are small processes that are invoked by many other IT service management (ITSM) processes. They are necessary for the execution of other processes, and are executed by those processes throughout the service lifecycle. As necessary components of services, ser ...
-
个人分类: 管理-EN|682 次阅读|0 个评论
-
- 分享
Implementing ITIL Using Agile （转）
-
bs15000 2011-2-22 22:15
-
Talk to any IT service management professional and they'll tell you that implementing ITIL isn't easy. It's a struggle to win over all the people involved, roll out the processes and adopt a service culture. So is agile, which is more commonly known as an approach for software development, really t ...
-
个人分类: 管理-EN|724 次阅读|0 个评论
-
- 分享
How to Stay Motivated on the Road to ITIL Expert （转）
-
bs15000 2011-2-21 11:52
-
The path to ITIL Expert is a long one, paved with many exams along the way. You do a really interesting module and then, thump, you're brought back down to earth with Service Offerings and Agreements, or one of the others that really doesn't appeal to you. Still, it will be worth it ... right? Stic ...
-
个人分类: 管理-EN|1435 次阅读|0 个评论
-
- 分享
What Does a CAB Do All Day? （转）
-
bs15000 2011-2-18 16:58
-
"The Change Management process is the process for submitting change requests, prioritizing, evaluating, seeking additional information and eventually approving or denying the change based on risk and value," said Wayne McKinnon, president of Canadian firm The McKinnon Group. "The CAB evaluates the p ...
-
个人分类: 管理-EN|692 次阅读|0 个评论
热度 2
