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[IT治理(Cobit)] COBIT versus ITIL(ITIL VS COBIT)【无责任翻译】

发表于 2014-5-1 23:09:18 | 显示全部楼层 |阅读模式
本帖最后由 alex 于 2014-5-6 13:24 编辑



无责任翻译 by  Alex@itilxf

Iam vice-chair of IFIP IP3 and chair of the Global Industry Council. Thisexplanation came forward from ISACA who sits on both. I thought a goodexplanation so I am quoting directly.

Therewas a question posed about the connections/differences between COBIT and ITIL.Hope that the following is of assistance:

在IT服务管理(ITSM )领域,COBIT和ITIL已经为信息技术专业人员所用多年。,COBIT和ITIL一起为IT相关服务的企业治理和管理提供指导,不论这些服务是提供内部或第三方如服务供应商或业务伙伴所获得。

企业需要控制和管理他们的信息和相关的技术资产和资源,以及这些安排习惯包括内部和外部的服务,以满足特定的利益相关者的需求。COBIT 5的目的主要是为了引导企业在实施,运行治理和管理企业IT (GEIT),在有需要时,改善他们的整体安排。ITIL为IT服务提供商提供指导和良好实践,让IT服务管理从实现业务价值的角度来执行。


· COBIT比ITIL在保障范围(GEIT)更广泛。它是基于五个原则(满足利益相关者的需求;端到端覆盖企业;应用单一集成框架;启用一种整体的方法,区分管理和治理)和7个促成因素(原则,政策和框架;流程;组织结构;文化,论理道德和行为;信息;服务,基础设施和应用;人才,技能和竞争力) 。

· ITIL聚焦于ITSM ,并提供更深入的指导,在这方面,处理五个阶段的服务生命周期:服务战略,服务设计,服务转换,服务运营和持续服务改进。

另外, COBIT和ITIL很好地与ITSM保持一致。在COBIT 5 中,记录于COBIT 5的流程参考模型:过程推动,紧密地对应到ITIL v3的2011阶段。

两者之间的区别有时被描述为“ COBIT提供了”为什么“ “; ITIL提供了“怎么样。 ” “虽然这的确朗朗上口,但这种观点过于简单,似乎要迫使做出错误的”非此即彼“的选择。更准确地说法是:需要在ITSM领域满足业务需求的企业和IT专业人士若考虑同时使用COBIT和ITIL的指导,会得到更好的效果。凭借两个框架的优势,适应他们并适当使用,将有助于解决业务问题,并支持业务目标的实现。


COBITand ITIL have been used by information technology professionals in the ITservice management (ITSM) space for many years. Used together, COBIT and ITILprovide guidance for the governance and management of IT-related services byenterprises, whether those services are provided in-house or obtained fromthird parties such as service providers or business partners.
Enterprisesneed to govern and manage their information and related technology assets andresources, and those arrangements customarily include both internal andexternal services to satisfy specific stakeholder needs. COBIT 5 aims primarilyto guide enterprises on the implementation, operation and, where required,improvement of their overall arrangements relating to governance and managementof enterprise IT (GEIT). ITIL provides guidance and good practice for IT serviceproviders for the execution of IT service management from the perspective ofenabling business value.
COBIT5 describes the principles and enablers that support an enterprise in meetingstakeholder needs, specifically those related to the use of IT assets andresources across the whole enterprise. ITIL describes in more detail those partsof enterprise IT that are the service management enablers (process activities,organizational structures, etc.).
· COBIT is broader than ITIL in its scope of coverage (GEIT). It isbased on five principles (meeting stakeholder needs; covering the enterpriseend to end; applying a single, integrated framework; enabling a holisticapproach; and separating governance from management) and seven enablers(principles, policies and frameworks; processes; organizational structures;culture, ethics and behavior; information; services, infrastructure andapplications; people, skills and competencies).
· ITIL focuses on ITSM and provides much more in-depth guidance inthis area, addressing five stages of the service life cycle:  service strategy, service design, servicetransition, service operation and continual service improvement.
Also,COBIT and ITIL are well aligned in their approach to ITSM. The COBIT 5 ProcessReference Model, as documented in COBIT 5: Enabling Processes, maps closely to the ITIL v3 2011 stages.
Thedistinction between the two is sometimes described as “COBIT provides the ‘why’;ITIL provides the ‘how.’” While catchy, that view is simplistic and seems toforce a false “one or the other” choice. It is more accurate to state thatenterprises and IT professionals who need to address business needs in the ITSMarea would be well served to consider using both COBIT and ITIL guidance.Leveraging the strengths of both frameworks, and adapting them for their use asappropriate, will aid in solving business problems and supporting businessgoals achievement.

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