Service-now.com, which provides software as a service tools for IT service management, has been recognized in the SearchDataCenter.com awards for a second consecutive year. This time round, Service-now.com won the 2010 Products of the Year silver award in the systems management software category ...
SunView Software, a provider of IT service management software headquartered in Tampa, Florida announced recently that Catholic Health, a large non-profit health system located in Buffalo, NY, selected SunView Software's ChangeGear as their new IT service management solution. Catholic Health ...
On a recent frozen but sunny Sunday February morning in the Northeast, I finished my second cup of coffee and scanned the latest on-line news. There were several mundane and typical events like countries exiling their presidents and others trying to mirror what was happening in the country next door ...
Many information technology (IT) organizations approach their IT service management (ITSM) and ITIL initiatives from a process or tool perspective; often expecting the organization to simply adopt and adapt to the new process or tool, or "hoping" everyone will buy in when they "see the value." As ...
The service catalog executive owner should not design, develop or deploy the service catalog in a vacuum. To be successful, we recommend treating the service catalog effort, at least initially, as a project. By managing the initial effort as a project, the service catalog is more likely to have the ...
Since the roll out of ITIL v3 in 2007 by the Office of Government Commerce (OGC), the service catalog has grown in both its scope and use. ITIL Service Lifecycle places greater emphasis on services, including distinguishing between infrastructure, IT, and business services. Unfortunately, many IT o ...
The mighty service catalog, oh how you bring back memories. One of my first encounters with the ITIL framework was when I was interviewed by a contractor about the services we provided. He was part of a project team that needed to complete a service catalog document. This was in 1998. Little did I k ...
ITIL 是 IT 服务管理的最佳实践，那么开展 IT 服务管理应以 ITIL 中的哪个流程为中心呢？换句话说， ITIL 中的诸多流程中，如果只能做一件，应该做什么？再或者说，实施 ITIL ，首先应该实施的是哪个流程？ IT 服务管理（ ITSM ）概念的引入，其最大贡献之一就是引入了“服务”的概念，它将 IT ...
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