Responsibilities:Mainly responsible for Managed Service (MS) and Professional Service (PS) project rollout
Work with BDM for the feasibility studies on PC/Network outsourcing projects initiation.
Projects initiating and planning, lead project teams during implementation of MS/PS solution
Lead the cross functional teams that ensures implementation from service marketing, technical center, channel, parts and operations.
Audit and monitor on service delivery, cost and quality
Customer needs dig-out and relationship management
Develop and implement project management process to ensure a successful service smoothly delivery in accordance with the defined SLA
Building-up effective team relationships with all cross functional teams for driving successful project completion
Act as an lenovo focal point for the customer relative to both business and technical escalations for OS CUSTOMERS
Measurements:
Project QTY per year.
Customer Satisfaction Rate
Revenue & Margin
Projects renew rate
SLA meet rate
Qualifications:
Be positive & proactive, would like to take challenges and able to self-motivate.
Would interface and work with other groups/ individuals, and can motivate and achieve results through others
Ability to thrive in a high-growth, fast-paced and demanding environment
Good communication and presentation skills, and strong planning and priority-setting abilities Broad knowledge of the IT MS & PS technologies /services categories
At least 5 year IT service project delivery & 3 year MS project management experiences
Proven IT services project management knowledge, with PMP and ITIL certifications
Bachelor degree/equivalent; MBA Preferred
Good communication skills
Good command in English language, spoken and written
Work city:Beijing/Shanghai/GuangZhou/ShenZhen
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