The objective of the Change Management process is most accurately described as?
a) Ensuring that all Changes are recorded, managed, tested and implemented in
a controlled manner
b) Ensuring that Changes to IT infrastructure are managed efficiently and
effectively
c) Ensuring that all Changes have appropriate back-out plans in the event of
failure
d) Protecting services by not allowing Changes to be made

答案是哪个，大家帮忙分析下~

:lol

回复 richard 的帖子

典型的考题风格。
只要有关键字“in a controlled manner”，就必选无疑了。