薪水结构：Base*13+年薪10-20%+1100元/月*12+除了正常五险一金+额外补充医疗+额外补充住房公积金5% 工作满两年公司有激励政策补充住房公积金增长到10% 也就是说住房公积金最多可以达到22%  一年年假16天 带薪病假30天 入职每个人会发手机一部 无上限报销电话费  上下班有班车接送
世界500强公司：朝九晚六上班时间     主要负责中国 瑞典 新加坡    工作地点：望京


Incident, Problem and Change Manager    经常要和瑞典开会 所以口语必须流利
  

List the five major responsibilities (over 10% of the incumbent’s time).  If this is a re-evaluation, provide key changes to the job.  
Manage P1 and P2 incident, ensure recording of incidents takes place and assigning them to specialist groups as required; call for emergency meetings, provide ownership, monitoring, tracking and communication of incidents to agreed stakeholders;   
  
Escalate incidents as required, both vertically and horizontally.   
Coordinate all incident resolution groups to ensure efficient resolutions of incidents within agreed SLA targets; Liaise with external parties in relation to any incidents that require third party assistance and/or expertise;   
  
Ensure that RFC?s are raised to resolve incidents; Recommend PMR?s for high priority incidents were needed. Created MIR?s (Major Incident Reports). Created reports related to MIR?s and monthly management summary of major incidents   
  
Manage the Change Schedule, validate incoming requests for change.  
Assign RFCs to correct authorizer, communicate change decisions to all affected parties,   
Manage the weekly CAB meeting, oversee all activities relating to changes.  
  
  
  
5+ years of IT service management experiences, 3+ years of experience in incident, problem and change management area  
Bachelor degree, ITIL Foundation certificate, fluent in English speaking, good at writing as well.  
Strong communication skill,  proactive and results driven, ability to work under pressure and towards given deadlines   
  
  
Good team player  
  
  
  
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