Recently ITSMWatch looked at how we can [ /ITIL/article.php/3927191/Availability-is-no-Longer-Just-an-IT-Metric.htm] measure availability[/url] , and DataCenter Finland Oy, which provides IT infrastructure services and is operating with a budget of over 10 million euros this year, has deployed Nimsoft Monitoring Solution (NMS) to do exactly that.
Many service providers measure availability as a percentage of server uptime. This method, however, may not accurately reflect the availability of the service to the end-users. For example, the connection between the end-user and the service provider's servers can be disrupted by a network failure that may not be immediately obvious to the service provider.
NMS, from Nimsoft, which provides monitoring solutions for data centers, aims to address these service monitoring issues by putting the most relevant infrastructure and response time metrics at the service provider's fingertips with intuitive SLA reporting features. DataCenter Finland Oy, which has offices in Helsinki and the pretty city of Espoo, uses this information for the services it hosts for its business clients.
"NMS enables us to diligently monitor the network and system components of the service delivery chain all the way to the end-user, immediately notifying our technical staff of any potential problems so we can avert disruptions even before they impact our clients," Ilmari Vallo, CEO of DataCenter Finland Oy. "We also use the detailed reports generated by NMS to provide our clients with accurate, credible documentation that their SLAs are consistently being met."
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