Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1. Data mining and workflow tools
2. Measurement and reporting systems
3. Release and deployment technology
4. Process Design
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上一篇： 2012第19期ITIL先锋-PMBAR联盟讲堂：《服务设计》下一篇： 朋友去面试被提及的问题
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