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标签: 软件
Service Manager 9.3

11 Processes
AVMCHGEVIMKM
PMRFSACM
SCMSLM
SPM

AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management




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gallon 发表于 2012-11-22 08:27:25
好东西! 学习学习!!
jemball 发表于 2013-5-17 08:36:56
学习了。
kingslee_niu 发表于 2015-5-7 16:23:03
学习下
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