PinkElephant对各大厂商软件流程支持情况介绍---IBM

bs15000 · 发表于 2012-11-21 17:40:51

SmartCloud Control Desk 7.5

12 Processes
AVM CHG EV FM IM
KM PM REL RF SACM
SCM SLM

AVM = Availability Management	PM = Problem Management
CAP = Capacity Management	REL = Release & Deployment Management
CHG = Change Management	RF = Request Fulfillment
EV = Event Management	SACM = Service Asset & Configuration Management
FM = Financial Management	SCM = Service Catalog Management
IM = Incident Management	SLM = Service Level Management
ITSCM = IT Service Continuity Management	SPM = Service Portfolio Management
KM = Knowledge Management

gallon · 发表于 2012-11-22 08:29:34

学习学习,好东西!!

☆豪☆ · 发表于 2013-4-25 11:45:39

看下~~~~~~~~

clx8208 · 发表于 2014-1-17 16:28:09

東東 · 发表于 2020-11-27 08:32:13

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[国际品牌ITSM软件系统讨论专区] PinkElephant对各大厂商软件流程支持情况介绍---IBM