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[国际品牌ITSM软件系统讨论专区] PinkElephant对各大厂商软件流程支持情况介绍---HP

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发表于 2012-11-21 17:42:43 | 显示全部楼层 |阅读模式
Service Manager 9.3

11 Processes
AVMCHGEVIMKM
PMRFSACM
SCMSLM
SPM

AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management
发表于 2012-11-22 08:27:25 | 显示全部楼层
好东西! 学习学习!!
发表于 2013-5-17 08:36:56 | 显示全部楼层
学习了。
发表于 2015-5-7 16:23:03 | 显示全部楼层
学习下

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