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[国际品牌ITSM软件系统讨论专区] PinkElephant对各大厂商软件流程支持情况介绍---IBM

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发表于 2012-11-21 17:40:51 | 显示全部楼层 |阅读模式
SmartCloud Control Desk 7.5

12 Processes
AVMCHGEVFMIM
KMPMRELRFSACM
SCMSLM

AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management
发表于 2012-11-22 08:29:34 | 显示全部楼层
学习学习,好东西!!
发表于 2013-4-25 11:45:39 | 显示全部楼层
看下~~~~~~~~
发表于 2014-1-17 16:28:09 | 显示全部楼层

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