返回 ITIL 4理论与实践整体知识体系中文版发布文件汇总
1.1ITIL®4 鉴证方案
作为以下教学大纲的一部分，可以检查从本文档中选择的内容：
● ITIL专家高速IT
有关详细信息，请参考相应的教学大纲文档。
2 一般信息
2.1 目的和描述
基础设施和平台管理实践确保组织具有可有效满足其当前和预期的需求的高质量IT基础设施。“ IT基础设施”的概念包括开发，测试，交付，监视，管理和支持IT服务所需的所有硬件，软件，网络和设施。
根据组织的架构的架构，此实践可能专注于物理环境，物理设备或数字化基础结构解决方案的管理，它们可能是组织自己的资源或供应商和合作伙伴提供的服务。IT基础设施解决方案通常作为服务进行管理；在这些情况下，基础设施和平台管理实践可能包括专门的团队，它们充当组织中的应用程序和/或生产团队的服务提供者。如果采用这种方法，则必须确保基础架构和平台团队密切参与组织的整体服务交付活动并遵循ITIL原则聚焦价值，通盘思考和工作和协作和提升可视化程度。这些团队的成员应了解组织及其服务价值系统（SVS）的更广泛的背景。
实践涵盖了基础架构解决方案生命周期的所有阶段，从构思和收集需求到交付和支持。在每个阶段，它都与其他惯例（包括业务分析，架构管理，服务设计，可用性管理，容量和性能管理，服务连续性管理，信息安全管理，风险管理惯例以及其他惯例）结合使用。高质量基础设施和平台对于服务交付的重要性不可低估。实践对于组织的数字化服务和数字化业务流程的成功至关重要。
2.2 术语和概念
基础设施和平台管理实践为交付和支持稳定和性能良好的技术服务提供了结构。基础设施和平台管理直接提供给业务，或支持业务使用的应用程序。借助功能强大的基础设施和平台管理实践，组织可以实现价值的创建，并有信心该基础技术将满足组织和服务消费者的需求。
广泛的活动用于有效地运行和管理IT基础设施。这些活动的范围从了解组织的要求，开发规划基础架构和平台，到执行例行公事维护并监督性能或绩效基础架构。
运行的活动的大部分可以实现自动化。自动化工具可以监视环境，识别更改，分发补丁和其他更新，提供资产清单以及安排和自动化作业。
About this document
This document provides practical guidance for the infrastructure and platform management practice. It is split into five main sections, covering:
● general information about the practice
● the practice’s processes and activities and their roles in the service value chain
● the organizations and people involved in the practice
● the information and technology supporting the practice
● considerations for partners and suppliers for the practice.
1.1 ITIL® 4 QUALIFICATION SCHEME
Selected content from this document is examinable as a part of the following syllabus:
● ITIL Specialist High-velocity IT
Please refer to the respective syllabus document for details.
2 General information
2.1 PURPOSE AND DESCRIPTION
The infrastructure and platform management practice ensures that the organization has a high- quality IT infrastructure that efficiently meets its current and anticipated needs. ‘IT infrastructure’ as a concept includes all of the hardware, software, networks, and facilities that are required to develop, test, deliver, monitor, manage, and support IT services.
Depending on the architecture of the organization’s IT infrastructure, this practice may focus on the management of the physical environment, physical equipment, or digital infrastructure solutions, which may be the organization’s own resources or services provided by suppliers and partners. Often, IT infrastructure solutions are managed as services; in these cases, the infrastructure and platform management practice may include dedicated teams acting as service providers for the application and/or product teams within the organization. If this approach is taken, it is important to ensure that the infrastructure and platform teams are closely involved in the overall service delivery activities of the organization and follow the ITIL principles focus on value, think and work holistically, and collaborate and promote visibility. Members of these teams should understand the wider context of the organization and its service value system (SVS).
This practice covers all stages of the infrastructure solutions lifecycle, from ideation and gathering requirements to delivery and support. At every stage, it is used in conjunction with other practices (including the business analysis, architecture management, service design, availability management, capacity and performance management, service continuity management, information security management, risk management practices, and others). The importance of high-quality infrastructure and platforms for service delivery cannot be overstated; this practice is vital for the success of the organization’s digital services and digitized business processes.
2.2 TERMS AND CONCEPTS
The infrastructure and platform management practice provides the structure to deliver and support stable and well-performing technology services. Infrastructure and platform management is provided directly to the business, or supports the applications used by the business. With a robust infrastructure and platform management practice, an organization can enable value creation with the confidence that the underlying technology will meet organization’s and service consumers’ needs.
A wide range of activities are used to run and manage IT infrastructure effectively. These activities range from understanding organization’s requirements and developing and planning infrastructure and platforms, to performing routine maintenance and overseeing infrastructure performance.
A large portion of the operational activities can be automated. Automation tools can monitor the environment, identify changes, distribute patches and other updates, provide asset inventory, and schedule and automate jobs.
申明： 本文档由长河（微信achotsao）在机译的基础上经初步整理而成，精细化翻译工作正由ITIL先锋论坛组织的ITIL专家团队进行之中，预计将于2020年年底之前全部完成。需要下载最终翻译版本请关注微信公众号：IT管理精英圈，或访问www.itil4hub.cn or www.itilxf.com。
ITIL先锋论坛专家团队仅仅只是进行了这些著作的语种转换工作，我们并不拥有包括原著以及中文发行文件的任何版权，所有版权均为Axoles持有，读者在使用这些文件（含中文翻译版本）时需完全遵守Axoles 和 TSO所申明的所有版权要求。
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