“良好的客户体验是设计出来的！” ITIL 4 中级课程DSV 优秀学员 赵京
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ITIL4 战略领导者（MP)课程
之DSV 优秀学员赵京
对大多数人而言，人生不是什么冒险，而是一股莫之能御的洪流——雷蒙德·卡佛
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cache/remote/aHR0cHM6Ly9tbWJpei5xbG9nby5jbi9tbWJpel9naWYvSmFGdlB2dkEySjMyMW5DaWJHZno0UUFIamVhc3o5SG9ITkc5ZzNqS0RKUVp2czRlcGZoa2lhNzdnT3pnTjhDTVAzN2ZESTRrZEJLaWJ4djlhZ3lQTTRjcGcvNjQw优秀学员 心得分享优秀学员：赵京大家好，我是赵京，就职于高伟达软件股份有限公司，目前服务于一家国有政策性银行的数据中心，负责IT基础设施中ITIL流程的设计、优化、监控和培训以及配置数据治理方面的工作。“人生就是一程一程的旅行，踩好眼前的脚步，才能走向诗意和远方。”这一程我参加了长河老师ITIL 4 MP-DSV的两日学习，获益良多，犹如夜静闻钟、顿似醍醐灌顶。我从2013年接触ITIL V3，系统的了解其专注于IT服务生命周期管理，可按由始到终排列各流程。在当今数字化转型和数字化运营的浪潮中，ITIL 4应运而生，专注于IT服务价值系统，增加了数字化战略、高速IT等高层级的专业理论知识。如果说ITIL V3是庞大的太阳系的话，ITIL 4就是更浩瀚的银河系，而长河老师的课程就是遨游宇宙的指明灯和导航图，指引着我去深入探索、认知更多的终极奥秘。通过对本次课程的学习，让我深刻的体会到ITIL 4是如何通过梳理、识别客户旅程中的接触点和服务交互来完成从需求提出端到价值实现端的体验过程，领悟到长河老师多次强调的“良好的客户体验是设计出来的！”核心思想精髓。今后实际工作中，我会把掌握的更高级的IT服务管理知识，学以致用，助力客户稳步提升组织的IT服务管理水平和质量。
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PART 02cache/remote/aHR0cHM6Ly9tbWJpei5xbG9nby5jbi9tbWJpel9wbmcvSmFGdlB2dkEySjMyMW5DaWJHZno0UUFIamVhc3o5SG9IR2FBODhWS0NHUFZqdVZpYmljRmpBOVJJS2tndHI5enRTWFBiOFBRZHFpY3ZpYUhjdElUeWZjS21Ndy82NDA=
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01ITIL 4 Foundation课程
12月17-18日
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12月17-18日
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12月3-4日
04ITIL 4 专家课程
12月23-25日DITS
（时间因为疫情各原因，可能会稍有调整）名师授课，品质保障！更多ITIL专家/CISP/CISSA/PMP/安全等课程等你来！ 服务热线：4008060230 微信扫码如下图 企业邮箱：karen@ITILxf.com 详细咨询请加KAREN微信 18027379316 备注：课程咨询files/users/984/9840057/202211/pmUHwSC3_VXhR.png
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